I live in sunny Cape Town, South Africa (it rained earlier this week, so I’m referring to this day’s weather only) and at this present moment I am in love with my life. Right in this moment, everything is all good.
I am on my way to work via a train, and this morning I waited only 20 minutes for a train. For Metrorail this is a minor delay so I will refrain from calling this public service Metrofail, then again, I think most commuters will agree that’s a very apt description for this public disservice. Trains are always delayed and updates aren’t regular or correct.
I’m digressing and leaning towards writing a letter of complaint, rather than making my point about perspective.
Then again, unless you have been a frequent user of this mode of public transport in South Africa you won’t get my point. So let me digress and give some context.
On a regular day you will experience anything from 10-20 minute delays, on a not so good day you might hear announcements of 30-40 minute delays and on a bad day 50-60 minute delays. Then you have a very bad, terrible, horrible day where there’s a combination of the above time delay announcements; but you end up getting to work 2 hours late and the journey usually lasts 32 minutes.
On Tuesday afternoon I got onto a train after work and there weren’t delays. During the journey I started chatting to two fellow commuters about train experiences. Sharing stories about getting on the wrong train or train doors not opening at your station, which leads to having to get off at the wrong station. We also mentioned how there had been an increase in delays recently. Throughout the conversation I observed the individual sitting opposite me paying attention to our conversation, smiling when one of us shared something funny.
Suddenly the person made a comment about how if people were given more information they would understand better. At this point I fully looked at the person and realized that he is actually an employee for the very train service we were talking about and travelling on.
He shared some information on what it actually means when there’s a defective signal, talking about the amount of time it takes the technician to get to the site and then the process they need to follow to ensure trains can safely travel past that point.
He explained to us what the impact of cable theft really is, during his explanation the image I got was how traffic gets regulated when there’s roadworks. Imagine how annoyed you get waiting for the message to be relayed from one point to the next and all the cars that get backed up waiting for someone to give the all clear on safety for cars to move along. Now imagine a 10 carriage train, add a succession of those long trains needing to be safely sent across that defective point in the system.
He also shared some information about the impact of a passenger incident (usually someone falling infront of or under the train). I have a graphic imagination so let’s leave that one for now. Just thinking about it makes me nauseous.
Let me get to the point and explain what I mean by, it’s all about perspective. I might still be annoyed when I sit waiting for a delayed train to arrive, but at least now I have a better understanding of the possible reasons for that delay.
Don’t get me wrong, there are a lot of aspects that this service provider needs to improve on. I’m not absolving them of that fact, I am however saying to myself. “Have patience and remember that there are individuals dealing with things every day that I certainly would not have the energy or ability to deal with. I thank them for getting up each day and doing their jobs.” Hopefully that helps me through those very bad, terrible, horrible days where there are 2 hour delays.
Originally posted on: https://marjohdaames.wordpress.com/2015/02/13/its-all-about-perspective/